You can never be too careful. The other day I was checking my credit card accounts online, when I noticed an unfamiliar charge for $440. This was very strange, because the charge appeared on a closed account! (A couple of months ago, Chase had closed my MasterCard Ink Plus card and swapped it for a Visa Ink Plus.)
I called Chase bank, and we determined that the charge for a car rental in the Ukraine was indeed fraudulent. I was assured by the customer service rep that I would not be liable for the charge and that the account would in fact be permanently closed.
A week later, the Ukrainian car rental charge appeared on my statement. I called again, and this time I was referred to the fraud department, and then to the investigations department, to rectify the situation. Again, I was told that account would be closed and that I would not be responsible for the fraudulent charge.
The Gigantic JP Morgan Chase Hack
Chase told me that this fraudulent charge had nothing to do with the hackers that broke into JP Morgan Chase’s computer systems and stole more than 80 million customers’ personal information, including their names, emails, physical addresses and phone numbers. According to the bank, hackers didn’t manage to steal usernames, passwords, account numbers or Social Security numbers. This was not very reassuring!
Guard Against Credit Card Fraud
Here’s a word for the wise: check your online statements frequently and be on the lookout for unfamiliar charges. This is especially true if your credit card bills are on automatic pay.
Here’s an article from the Federal Trade Commission on what you can do to protect against credit card fraud.
Has your credit card account ever been compromised? How did you handle it? Please share in the comments.
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